About Us
Pacific & Gold Healthcare Services is the trading name of Pacific and Gold Ltd; a limited liability company registered in England under Section 3 of the Companies Act 2006.
Pacific & Gold Healthcare Services is established as a domiciliary care and a home cleaning company with the aim of providing quality personal care services to all service users who may be in different care establishments on either permanent or temporary basis in England. We aim to specialise in the supply of support workers to the Social Services patients, Private Organisations and any other Service Users requiring personal care services within their own homes. Pacific and Gold Healthcare will ensure complete compliance with all the regulations set down in the Health and Social Care Act 2008.
Pacific and Gold Healthcare Services is dedicated to delivering a service which is flexible, focussed and non-discriminatory while respecting each user’s right to independence, privacy, dignity, fulfilment, and the rights in making informed choice decisions and taking any risks. We are devoted to involve service users and carers in the provisions, management and development of services which will be monitored regularly as part of our quality assurance framework ensuring that the service runs in the best interests of all service users.
Our Services
We are able to supply healthcare assistants (carers) and support workers who have a wide range of appropriate experiences and skills. We have a strict screening procedures and feedback mechanisms to ensure that our service is maintained at the highest standard. In partnership with Local Authorities, Social Services and housing providers or directly with private individuals, we offer a range of services such as:
Personal Care
Help with bathing, shaving, dressing, toileting, eating and or oral hygiene.
Domiciliary/Home care
Food preparation, helping with housework e.g. cleaning, ironing, maintaining the garden etc.
Live-in-Care
Twenty four hour care and companionship.
Social Care
Maintenance of personal social contact, assists in making appointments, payment of bills, shopping, letter writing and telephone calls and any other form of assistance as required by the service user.
Our Values
Trust
This core value to this business means being able to remain truthful and honest to those who use our service, owning up to responsibilities and admitting errors and seeking a way to improve on them thereby ensuring that we can be trusted. It is about us as a service provider being reliable and upholding the trust and confidence we give our service users that we will always deliver excellence and quality service.
Proficiency
Proficiency to us is about discipline and the way we conduct ourselves whilst delivering care to the service user, to the resources we invest as a business to ensure that our staff members are trained to the required standard expected of healthcare professional. Proficiency is also an obligation instilled in the heart of all our carers in whatever they do.
Equity
To us, equity is about the way we deliver care to different service users. We structure our policies in compliance with regulations so as to ensure equality and lack of discrimination. However, we go extra miles to ensure that equity principles which serve to ensure that the most disadvantaged groups of people are treated more fairly is incorporated into our policies and service we deliver.